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Courses/Insurance/Ethics & Legal Compliance for Insurance Professionals

IC82 Fair Customer Treatment

Ensuring Equity: Principles and Practices for Fair Customer Treatment

Created byPNC Learning
BeginnerUpdated Apr 16, 2024
IC82 Fair Customer Treatment

About This Course

Insurance is a relationship business.  To be a successful insurance broker, you need to know how to treat customers fairly.

Learn the guidelines and outcomes to treating customers fairly according to the regulatory bodies of various provinces: the Canadian Council of Insurance Regulators (CCIR) + 

  • Alberta: Consumer Protection Act
  • British Columbia: Financial Institutions Commission of British Columbia (FICOM)
  • Ontario: Financial Services Commission of Ontario (FSCO)
  • Manitoba: Business Practices Act
  • Quebec: Financial Services Consumer Alliance (FSCA)
  • Saskatchewan: Financial and Consumer Affairs Authority of Saskatchewan (FCAA)
  • New Brunswick: Financial and Consumer Services Commission Act
  • Nova Scotia: Fair Treatment of Customer Guidance & Financial Services Consumer Alliance

Your Instructor

PNC Learning
PNC Learning

2x Award Winning Commercial Insurance Broker

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star378 reviews

Founder and CEO of PNC Learning (a wholly owned LearnDay subsidiary), one of Canada’s leading independent providers of pre-licensing and accredited continuing education courses for insurance professionals. https://courses.pnclearning.com With programs currently in use by thousands of students and at some of the largest insurance brokerages across Canada, Jacques has deep experience in successfully launching and marketing new e-Learning programs for the fitness industry, financial services, and other regulated industries. With a technical background, his expertise in e-Learning includes content creation, sales & marketing, and everything required to bring a new e-Learning program to market from the ground up.

Credit Information

What Students Are Saying

4.8
Student's Choice
5 reviews

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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