This course offers a practical, step-by-step guide to developing and using Key Performance Indicators (KPIs) to improve organizational performance and profitability. Designed specifically for CPA members in audit, management, and governance roles, it explores how to identify, implement, and analyze KPIs across a range of industries, including professional services, retail, manufacturing, and government.
Through real-world case studies and a structured KPI development framework, participants will learn how to leverage both financial and non-financial metrics, address common challenges, and apply KPI insights to support strategic decision-making and drive results.
Lead Instructor, FCPA, FCA
Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.
